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A. COMPANY INFORMATION

1) How did TeleEye start?

Answer: TeleEye was officially formed in 1994 by the City University of Hong Kong and a group of engineering researchers. The Group was initially formed by experienced researchers who were dedicated in the research and development of innovative network CCTV and DVR that involves advanced signal processing technologies. Upon success in the development of CCTV products, it had formed TeleEye as a business platform to market and introduce the innovative technology. TeleEye has rapidly acquired global attention and expanded internationally with offices covering China, Singapore, the United Kingdom, South Africa and more.

2) What is the vision of TeleEye?

Answer: The TeleEye Group's vision is to become a pioneer and the most technological advanced supplier in the global market of remote surveillance. “Vision beyond boundaries" is our motto.

3) When did TeleEye become a publicly listed company?

Answer: TeleEye was the first hi-tech company nurtured by a local government sponsored university in Hong Kong. It is engaged in the research and development of video surveillance equipments that equipped with advanced signal processing technologies. TeleEye was listed on the Stock Exchange of Hong Kong Limited in 2001. The listing had further enhanced the brand awareness among its customer and differentiated itself from the competitors in the market.

4) How is the currently distribution network?

Answer: Other than its headquarter in Hong Kong, TeleEye has 8 other offices in Asia, Africa, and Europe to assist in the distribution of TeleEye products to resellers and customers. To ensure that TeleEye products are readily accessible to variety of customers, it continues to operate a global distribution network optimized to provide wide range of security surveillance products and solution to users over the world.

5) Where are TeleEye offices located?

Answer: TeleEye headquarters is located in Hong Kong. The Group has eight offices in China, Singapore, the United Kingdom, Croatia, Mauritius, the Philippines, South Africa and Macau to provide technical and marketing supports to customers.

6) What makes TeleEye different from other CCTV companies?

Answer: TeleEye owns a strong research & development team, which has a strong technical background. Hence, TeleEye developed its proprietary compression technologies, which are specially designed for video surveillance system. However, other CCTV companies may only use the chips that incorporated with the MPEG-based video coder, which is not originally designed for surveillance purpose.

Another major difference is that TeleEye offers a complete end-to-end video surveillance solution to the customer. TeleEye had a wide product range, including video recording server, standalone DVR, HD CCTV Camera, analog camera, video management software and even iPhone app. to meet the customers' requirements. Furthermore, TeleEye offers fast delivery services after order confirmation. It provides customer with great flexibility.

7) What is the TeleEye business model?

Answer: A unique business model itself is an important determinant of TeleEye being competitive and profitable in the market. Over the years, TeleEye has been deriving its value through continuous development of innovative products by its own R&D team and creating a global distribution network. Recognizing the demand of its products from various market segments, TeleEye has been targeting users of industries such as security, property management, banking, retail and construction both locally and internationally. In terms of distribution, at present, TeleEye sells products to resellers in more than 70 countries over the world. Our international success is the result of efforts from both TeleEye’s and our premium partners, striving to serve the needs of each individual markets. TeleEye ensures that its support and cooperation with premium partners would lead to growth for both sides.

Most importantly, its development of innovative and unique surveillance products and solutions by its own R&D team greatly differentiate itself from other competitors. Unlike other companies who source parts from the market, TeleEye develops its own technology and software for its products. It offers complete services including providing solutions, technical support and after-sale support to its customers. Furthermore, to effectively promote and market its products to potential customers, TeleEye actively join security exhibitions and seminars in various countries.

8) Where are the major TeleEye markets?

Answer: The major TeleEye markets are Africa, Asia, Europe, Hong Kong, Middle East and the UK. We also target to provide complete surveillance solution to government projects and industries such as retail management, banking security, property management, logistics management, construction site security, etc.

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    B. COMPRESSION TECHNOLOGY

    1) Why did we develop SMAC-M?

    Answer: In the traditional compression technology, good quality recording requires high bit rate, which results in poor remote transmission performance. Fast remote transmission is achieved with very high compression rate, which inevitably degrades the video recording quality.

    SMAC-M is the first video coder in the market that uses a multi-stream coding technology to solve the conflicting requirements of simultaneous recording and remote surveillance. SMAC-M outputs 5 independent digital video streams at different bit rates, real-time video recording, LAN, broadband Internet, phone line and mobile channel. So compromise no more on simultaneous recording and remote video transmission.

    2) What is the architectural difference of SMAC-M in comparing to MPEG4 and H.264 compressions?

    Answer: MPEG-based compression (e.g. MPEG-4 & H.264) is actively used in the CCTV market. However, the generic MPEG Video Coder only outputs one video stream. It cannot completely fulfill the requirement of the security industry. User needs to compromise on the video quality for simultaneous video recording and transmission.

    To achieve “No compromise?on simultaneous video recording and transmission, TeleEye had developed the revolutionary SMAC-M multi-stream video coder for its product. SMAC-M can output five independent video streams at different bit rates to solve the conflicting requirements of simultaneous video recording and remote surveillance. It allows DVD-quality recording and simultaneous video transmission via LAN, broadband, phone line or mobile network without compromise on video quality. In addition, SMAC-M video coder compresses data more efficient than MPEG-based video coder. It allows TeleEye products to have faster data transmission rate and longer recording time.

    3) What is the major benefit of the above architecture difference?

    Answer: SMAC-M provides independent multiple streams covering different bit rates. This allows for simultaneous efficient remote video surveillance & DVD-quality recording. With the multi-stream technology, SMAC-M can record 60% more than MPEG-4 under the same picture resolution, quality and frame rate. In terms of video transmission performance, SMAC-M is around 50% faster than MPEG-4 under ADSL environment.

    4) How does SMAC-M compare with MPEG-4 in terms of video transmission?

    Answer: SMAC-M generates independent and multiple video streams which allow multiple remote users to obtain reasonable surveillance performance for their respective channel requirements without affecting each other, unlike traditional DVR video coders such as MPEG-4 or H.264 which just compress the incoming analog video and output a single digital video stream.

    For transmission, SMAC-M is about 50% faster than MPEG-4 under ADSL environment. Moreover, SMAC-M technology gives consistent quality in successive frames which is essential for retrieving single picture for evidential purpose. The excellent error handling technology of SMAC-M is adaptive to bursty Internet channel. Hence SMAC-M provides truly "no compromise" on efficient video transmission and excellent DVD quality recording performance.

    5) How does SMAC-M compare with MPEG-4 in terms of video recording?

    Answer: SMAC-M multi-stream video coder can output five independent video streams for recording and transmission on all communication channels. The independent streams ensure no compromise for the video quality on simultaneous live video viewing and DVD-quality video recording.

    As SMAC-M Video Coder offers higher compression rate than MPEG-4 Video Coder, SMAC-M can record 60% longer than MPEG-4.

    Due to the motion detective coding by MPEG-4, MPEG-4’s video quality is non-uniform with noticeable blocking effects at low bit rates. Colour patches may appear on video when there is data error or data delay due to bursty Internet channels. However, SMAC-M’s excellent error handling technology is adaptive to bursty Internet channel. Hence, it can provide consistent quality in successive frames, which is essential for retrieving single picture for evidential purpose.

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    C. COMMON VIDEO TERMINOLOGIES

    1) What are the key specifications of PAL and any 5 countries, which are using this video standard?

    Answer: PAL consists of 25 interlaced frames of video per second and a total of 625 scanlines in an aspect ration of 4:3, which is the composite analog television system used in Australia, United Kingdom, Malaysia, Singapore and China.

    2) What are the key specifications of NTSC and any 5 countries which are using this video standard?

    Answer: NTSC consists of 30 interlaced frames of video per second and a total of 525 scanlines in an aspect ration of 4:3, which is the composite analog television system used in North America, South America (except Brazil and Argentina), Burma, Japan and the Philippines.

    3) What are the resolutions of D1 format in PAL and NTSC respectively?

    Answer: The resolution of D1 is 720 X 576 (PAL) and 720 X 480 (NTSC)

    4) What are the resolutions of CIF format in PAL and NTSC respectively?

    Answer: CIF stands for Common Intermediate Format and the resolution of PAL in CIF is 352X288 and NTSC is 352X240.

    5) What are interlace and progressive scanning?

    Answer: There are two dominant interlaced scan systems: NTSC and PAL.
    Interlaced scanning has served the analog camera and television world very well for many years. It made up of 576 visible horizontal lines across a standard TV screen. Interlacing divides these into odd and even lines and then refreshes them in an alternate order (lines or rows 1,3,5, etc... followed by lines or rows 2,4,6)

    Progressive scan differs from interlaced scan in that the image is displayed on a screen by scanning each line (or row of pixels) in a sequential order rather than an alternate order, as is done with interlaced scan. In other words, in progressive scan, the image lines (or pixel rows) are scanned in numerical order (1,2,3) down the screen from top to bottom.

    6) What are the pros and cons between interlace and progressive scanning?

    Answer: Interlaced scanning: The picture on the screen is divided into two sets, odd numbers and even numbers. “Interlaced" means the lines that make up the picture on your TV screen are drawn in an alternating fashion. To display an image, the television sequentially draws all of the odd numbered lines from top to bottom and then proceeds to fill in the even lines.
    Advantage: Reduced bandwidth / Popularity / Lower prices
    Disadvantage: Image artefacts / Intentional image blurring / Improper reproduction of finer details/ Image flickering

    Progressive scanning: What differentiates a progressive scan from an interlaced scan is that the progressive scans system draws every line on the screen in just one pass, rather than in two passes. Each line is filled in sequential order instead of the alternating odd then even order that the interlaced scan system uses.
    Advantage: No image artifacts / No blurring / Higher vertical resolution / Higher quality images
    Disadvantage: High Bandwidth

    7) What does the unit ‘Lux' reflect the characteristic of a video camera?

    Answer: ‘Lux' is the SI unit of illuminance. It is a common unit in the specification of surveillance camera. Its value represents the sensitivity of the camera in low-light condition. A good surveillance camera with high sensitivity usually has a low Lux value. If an IR camera is installed, with the aid of IR illumination, the camera can even remain sensitive under the environment with 0.0 Lux of light for security purpose.

    8) By what mean does a fixed iris camera adjust the video brightness?

    Answer: By adjusting the electronic shutter, the brightness can be adjusted. Since the shutter control the time of receiving lighting for each image, the longer the shutter time, the brighter the image and vice versa.

    9) What should be the shutter speeds of PAL and NTSC auto iris cameras respectively?

    Answer: Shutter speed controls the amount of time that your digital sensor is exposed to light.
    Shutter speed of PAL is 1/50 in PAL and NTSC is 1/60

    10) How can the light sensitivity of an auto iris camera normally be adjusted during installation?

    Answer: Installer can tune the DC level during installation in order to get a clear image of customer requested area or object.

    11) How does the focal length reflect the characteristic of a camera lens?

    Answer: The focal length of a lens determines its angle of view, and thus also how much the subject will be magnified for a given photographic position. Wide-angle lenses have small focal lengths, while narrow angle lenses have larger corresponding focal lengths.

    12) What are the general characteristics of ‘day & night' cameras?

    Answer: The ‘Day & Night' camera uses colour mode when it is under bright condition. And it will switch to the white mode when it is dark.
    In addition, the ‘Day & Night' camera will usually equip with mechanical IR-cut filter. During the daytime, the IR-cut filter will be activated to remove the IR light from the natural environment to ensure better colour definition. However, the filter will be inactivated under dark environment to enhance light sensitivity.

    13) How should we choose between low light (high sensitivity) cameras and IR cameras?

    Answer: Low light camera is suitable to be used in large scale dark environment where light source is available but fairly dim. Applications such as car park, backyard, garden, traffic intersection and warehouse could be considered.

    IR cameras could produce a high quality picture even in absolute darkness conditions or under low lux (light). When the IR LED turns on at night, we can see a low noise and clear B/W picture. Nowadays, IR camera is widely accepted in the market and more common to be used in dark environment.

    14) What is the major function of mechanical switchable IR-cut filter in ‘day & night' cameras?

    Answer: The IR-cut filter can be switched automatically under different environment. The IR-cut filter is on when there is in daytime with a sufficient lighting. The IR-cut filter is off where there is at night with an insufficient lighting and the camera changes to monochrome mode.

    15) What is the major function of IR lens in day/night cameras?

    Answer: Day & Night cameras normally operate in the near-infrared/ infrared zones at night, making the image “out of focus" and unsuitable if used with a conventional lens. IR lenses that utilize a special optical glass material which minimizes light dispersion. As a result, refocusing is not required when used with infrared lighting. It’s allows the lens to deliver perfect focus under normal lighting and also under IR illumination by transmitting more light to the infrared region.

    16) What is the major selling point of wide dynamic range cameras?

    Answer: Wide dynamic range camera allows seeing lights and darks simultaneously under extreme backlighting conditions.

    17) What is IP rating?

    Answer: IP rating is an international protection standard which describes the degrees of protection against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture. This classification system utilizes the letters "IP" ("Ingress Protection") followed by two two digit.

    First Digit- Degrees of Protection
    The first digit of the IP code indicates the degree that equipment is protected against solid foreign bodies(eg. sand, dust) intruding into an enclosure.
    Second Digit- Degrees of Protection
    The second digit indicates the degree of protection of the equipment inside the enclosure against the harmful entry of various forms of moisture (e.g. dripping, spraying, submersion, etc.)
    0 No special protection 0 No special protection
    1 Protection from a large part of the body such as a hand (but no protection from deliberate access); from solid objects greater than 50mm in diameter. 1 Protection from dripping water.
    2 Protection against fingers or other object not greater than 80mm in length and 12mm in diameter. 2 Protection from vertically dripping water.
    3 Protection from entry by tools, wires, etc., with a diameter of thickness greater than 1.0mm. 3 Protection from sprayed water.
    4 Protection from entry by solid objects with a diameter or thickness greater than 1.0mm 4 Protection from splashed water.
    5 Protection from the amount of dust that would interfere with the operation of the equipment. 5 Protection from water projected from a nozzle
    6 Dust tight. 6 Protection against heavy seas, or powerful jets of water.
        7 Protection against immersion.
        8 Protection against complete, continuous submersion in water.

    18) What does ‘cable management' usually refer to in the camera specifications?

    Answer: Cable management refers to the design in camera which hide the cables into the bracket so that no cables can be seen and destroyed from outside.

    19) What would be the differences to use RG59, RG11 and RG6 cables in CCTV installations?

    Answer: The 'RG' acronyms have historically referred to 'Radio Grade' coaxial cabling and today are referred to as RG59, RG11, RG6. Each of these coaxial cables has a characteristic impedance of 75 ohms. RG59 coaxial cable has a smaller diameter center conductor than RG6 resulting in higher attenuation (signal loss). RG 59 cables are typically specified for use as equipment patch cords because of their smaller bend radius and enhanced flexibility. Since RG 6 cables exhibit less attenuation than RG59, they are more commonly used for distributed cabling and are recommended for use up to 90m (295 ft.). RG11 cables supports even less attenuation than RG6 or RG59 because the center conductor diameter is almost twice that of RG59. RG11 cables are recommended for lengths up to 112m (400ft).

    20) What would be the advantage of running AC 24V instead of DC 12V power for cameras?

    Answer: AC 24V can transmit video further with less energy loss as comparing with DC 12V. The wire distance for AC 24V camera is longer than the one with DC 12V.

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    D. COMMON NETWORKING TERMINOLOGIES


  • 1) When we set up TeleEye equipment, what should be put in the fields:
    a. IP address,
    b. Port,
    c. Subnet,
    d. Gateway, and
    e. DNS Servers?

    Answer: TeleEye servers can transmit video using Internet. They can be easily assigned with IP, port, subnet mask, gateway and DNS through TeleEye software or local panel buttons. By default, TeleEye servers are DHCP enabled. It is suggested to get site’s system administrator advice for the network settings of TeleEye server. Below is a configuration sample for TeleEye server:
    IP: 192.168.0.2 (Unique IP and same network range to router)
    Subnet mask: 255.255.255.0 (same subnet to router)
    Port: 1024 (TeleEye default)
    Gateway: 192.168.0.1 (i.e. router LAN IP)
    DNS: (provided by ISP).

    2) What is the maximum recommended distance for running CAT5 cable in a 100base-T network?

    Answer: Cat5 cable is a twisted pair high signal integrity cable. Its transmission distance depends on the data rate and the quality of the cable. Generally, the maximum length for CAT5 segment is 100 meters. However, 90 meters is recommended in practical for permanently installed. If longer run is required, the use of active hardware such as repeater or switch is necessary.

    3) What is NAT (network address translation) in a general router setup?

    Answer: Network Address Translation (NAT) comes to reduce the problem and it becomes a standard feature in router. It translates packets from Public Network to Private Network. This involves the translation of both IP addresses and port numbers.
    For example, if user wants to use RX for remote monitoring via the Internet.
    The NAT Router can be configured as a virtual server so that remote users accessing RX via the public IP address with port number can be automatically redirected to RX in the LAN.

    It requires setup port forwarding rules for the three RXs as below table.

    Source Device

    Source Device’s IP Address

    Source Device’s Port Number

    NAT Router’s IP Address

    RX 1

    192.168.0.2

    500

    59.148.247.248

    RX 2

    192.168.0.3

    1024

    59.148.247.248

    RX 3

    192.168.0.4

    1025

    59.148.247.248

    There is another example for RX’s alarm dial back to RVRC via Internet. In this setup, both NAT Router A & B requires port forwarding setup for the RX and Computer

    NAT Router

    Source Device

    Source Device’s IP Address

    Source Device’s Port Number

    NAT Router’s IP Address

    A

    RX 1

    192.168.0.2

    500

    59.148.247.248

    B

    Computer

    192.168.1.2

    2048

    220.232.138.72

    Moreover, NAT can use for isolating the high bandwidth network device (such as HD CCTV camera) from customer existing network

    4) What are the uploading and downloading data speeds respectively of the basic commercial ADSL broadband service currently offered by PCCW and BT?

    Answer:

    PCCW
    PCCW offers different plans for commercial ADSL broadband. Maximum uploading data speeds is 800kbps, while downloading data speed can be up to 1.5Mbps.

    Asymmetric with upstream transmission rate at 640kbps/800kbps
    Symmetric with upstream and downstream at same transmission rate

    BT
    BT offers up to 20Mb download and up to 1Mb upload speed.

    5) What is PoE?

    Answer: PoE (Power over Ethernet) describes a system to pass electrical power safely, along with data, on Ethernet cabling. PoE requires Cat 5 cable or higher for high power levels, but can operate with category 3 cable for low power levels. Power can come from a power supply within a PoE-enabled networking device such as an Ethernet switch or from a device built for "injecting" power onto the Ethernet cabling. Our IP camera, i.e. MX833, with PoE feature would have advantage in saving cable installation cost. It would also make installation more convenient in places where power supply is infeasible to supply.

    6) What is the maximum power rating of a powered device in IEEE802.3af standard?

    Answer: The maximum power rating of a powered device in IEEE802.3af standard is 12.95 W.

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    E. VIDEO RECORDING SERVERS

    1) What are the market positioning and major selling points of RX?

    Answer: TeleEye RX carries a range of professional digital video recording servers, which is designed to operate on diverse network environment and fully utilize the existing network bandwidth with optimal performance.
    Incorporating our latest SMAC-M Multi-stream Video Coding Technology, it delivers truly "no compromise" on both efficient video transmission and excellent quality recording performance

    It complies with the British Standatd BS8418:2003 providing professional remote CCTV monitoring and visual alarm verification solution to central monitoring station. RX series is fully support by wide range of software for monitoring in different applications.

    Major selling points of RX:

     Multi-stream video coding technology (SMAC-M)
     Sophisticated event management
     Quick video extraction
     Versatile telemetry equipment control
     Low Cost Dynamic IP Internet Connection – sureLINK
     Professional visual alarm verification solution – Compliance with BS 8418:2003
     Live video on web
     IP filtering

    2) What are the market positioning and major selling points of CX?

    Answer: TeleEye CX series is a range of simple-to-use yet feature rich video recording servers for small to medium sized surveillance applications. Clients can use many backend TeleEye applications to manage CX such as WX-30, sureSIGHT, web browser and CMS. Furthermore, CX is incorporating with SMAC-M Multi-Stream Video Coding Technology. It delivers truly “no compromise” on both efficient video transmission and excellent quality recording performance. CX can record 60% longer and transmit 50% faster than MPEG-4 system.

    3) What are the market positioning and major selling points of RA?

    Answer: TeleEye RA is a range of feature-rich and user-friendly 4-, 8- and 16-channel digital video recorders providing high quality video recording and playback. It incorporated with advanced proprietary SMAC compression technology, to provide 60% longer recording time than other MPEG-4 DVRs. It provides multiple recording modes and full control of recording rate and picture quality with affordable price. Its USB interface and built-in DVD writer enable fast video extraction for evidential purposes.

    4) Please list out the maximum recording frame rates of the following models.

    Answer:

    Model

    Recording @ D1 in PAL and NTSC respectively

    Recording @ CIF in PAL and NTSC respectively

    RX324/RX364

    25/30

    100/120

    RX328/RX368

    100/120

    200/240

    RX3216/RX3616

    100/120

    400/480

    CX784

    25/30

    100/120

    CX788

    25/30

    100/120

    CX7816

    25/30

    100/120

    RA204/RA304

    25/30

    100/120

    RA208/RA308

    25/30

    100/120

    RA216/RA316

    25/30

    100/120

    5) Please list out the numbers of audio inputs, audio outputs, alarm inputs, relay switches of the following models.

    Answer:

    Model

    Audio I/Ps

    Audio O/Ps

    Alarm Inputs

    Switches

    RX324/RX364

    2

    2

    16

    4

    RX328/RX368

    2

    2

    16

    4

    RX3216/RX3616

    2

    2

    16

    4

    CX784

    2

    2

    4

    1

    CX788

    2

    2

    4

    1

    CX7816

    2

    2

    4

    1

    RA204/RA304

    2

    1

    4

    1

    RA208/RA308

    2

    1

    4

    1

    RA216/RA316

    2

    1

    4

    1

    6) What are the major differences between RX36 and RX32 models?

    Answer: RX36 has a built-in DVD writer for footage extraction and can support one removable hard disk with cartage while RX32 does not has the built-in DVD writer and can support two internal hard disks.

    7) What are the major differences between ‘basic’ and ‘advanced’ security modes?

    Answer: Basic mode is designed for simple usage and advanced security mode have multiple user accounts and flexible access right.

    Descirption

    Basic Security mode

    Advanced Security Mode

    Number of account

    2

    20

    Account apply on

    Reception software

    Reception software and local OSD

    Password length

    6

    4-10

    Password encryption

    No

    Yes

    Login

    Reception Software

    Only password

    User name and password

    Local Menu

    -

    Only password

    Access right

    Operation

    Video monitoring

    System setting

    Audio monitoring and PA

     

    Playback

    Camera Control

    Event Control

    Switch Control

    Video backup

    Recording

    System setting

    User account

    8) Which product series does support ‘advanced’ security mode?

    Answer: TeleEye RX, NX and MX series video recording servers support both basic and advanced security modes. Advanced security mode allows the setup of 20 individual user accounts. Each account has different operating authorities on the server.

    9) What is the main function of ‘registration checking’?

    Answer: ‘Registration checking’ is a function for double security checking. It is usually inactivated by default. If this function is activated, the user is required to enter both of the password and the unique registration code to access to the site from different software, including sureSIGHT or Internet Explorer. Hence, it can protect the surveillance system from illegal access.

    10) What is the main function of ‘IP filtering’?

    Answer: IP filtering can strengthen the security level by allowing/prohibiting the access rights of certain PCs in the network with specific IP address ranges to access into the RX servers.

    11) What is the main function of sureLINK?

    Answer: sureLINK enables user to connect to the video recording server with broadband dynamic IP Internet connection, which is more cost-effective than fixed IP Internet connection.

    12) How can our customer apply for a sureLINK address?

    Answer: Customer can apply for a sureLINK address with below procedures:
    a) Register sureLINK address at TeleEye's web page (www.TeleEye.com).
    b) Input login name and password. If you have not registered yet, you may sign up for a new account.
    c) After login, you will be redirected to the home page of customer support. Click "sureLINK Registration" in the page.
    d) You may register new sureLINK address for your transmitter by clicking (1), or browse the registration record by clicking (2) .
    e) Input a sureLINK address (Domain Name), your Transmitter Serial No. and Registration Code in the fields provided respectively.
    f) Select a sureLINK address you want to modify.
    For details, please refer to:
    http://www.teleeye.com/Eng/t_surelink_apply.html

    13) How can customer change the original sureLINK address to a brand new TeleEye Video server?

    Answer: A sureLINK address corresponds to a single video server. If customer wants to change from one server to another, a new serial number should be updated to TeleEye’s database record. It can be modified after login and click “Associated Transmitter modification”, by inserting the old registration code, new server serial number and new registration code. The sureLINK will be effective immediately after submit.

    14) What is the cost implication of sureLINK service?

    Answer:
    Renewal fee in HK Dollar:
    For 1 year @ HKD148
    For 2 year @ HKD273
    For3 year @ HKD390
    Renewal fee in US Dollar:
    For 1 year @ USD19
    For 2 year @ USD35
    For 3 year @ USD50

    15) How soon can a new sureLINK address be effective on the Internet?

    Answer: A new sureLINK address is effective immediately after registration.

    16) What is the purpose of ‘Throughput Control’?

    Answer: The purpose of ‘Throughput Control’ is to provide optimum data transfer of videos to user according to their service provider and allow user to allocate bandwidth of the connection with their usage. For example, tradition ADSL uploading stream is 640Kbps and we would suggest customer to set throughput as 512Kbps in our setting and the rest of the broadband can reserve for user’s normal usage.

    17) How does ‘Throughput Control’ work?

    Answer: Network speed can influence the video monitoring performance. The Throughput Control function can limit the video recording server’s output data rate according to user setting. The setting should not exceed the bandwidth of the network. Otherwise, the video quality will be affected and cause delay.

    18) What functions in TeleEye devices do require DNS IPs to be entered in the setup?

    Answer: sureLINK, email notification and time sync function require DNS IPs to be entered in the setup.

    19) How many concurrent users can be supported by RX, CX and RA respectively?

    Answer:The number of concurrent users that can be support by TeleEye video servers is as follow:
    RX series :6 and CX series :6, RA series: 2.

    20) How does our communication failover feature work?

    Answer: In normal condition, the TeleEye video recording servers are connected to the network through the 10/100 base-T ethernet port. When the connection is failed suddenly, and if the video recording server is connected with a 3G USB Modem, it can change to connect through the 3G USB Modem automatically to avoid the loss of video footage for evidence purpose. It will connect through the primary connection automatically once it is recovered.

    21) How can we estimate the required storage size at a given recording setting?

    Answer: Users could login to TeleEye’s Support webpage and follow the below steps to estimate the storage size at different recording settings.
    i. http://www.teleeye.com/Eng/index.html
    ii. Customer Login
    iii. System Configuration
    iv. Hard Disk usage

    22) What factors would affect the estimation on the storage size?

    Answer: Factors that affect the estimation of hard drive storage include frame rate; resolution quality, image size and the number of cameras being recorded; The setting of the recording schedule mode, such as schedule motion/ normal would also alter the estimation.

    23) What recording modes are supported by RX, CX and RA respectively?

    Answer:
    RX: Manual Recording Mode, Schedule Recording Mode, Event Recording Mode, Motion Schedule Recording Mode
    CX: Manual Recording Mode, Schedule Recording Mode, Event Recording Mode, Motion Schedule Recording Mode
    RA: Manual Recording Mode, Schedule Recording Mode, Event Recording Mode

    24) What is the definition of ‘Continuous’ in the recording frame rate setting?

    Answer: In continuous mode, the recording frame rate will be adjusted automatically depending on the number of recording camera. And the minimum recording frame rate will be larger than 1 FPS. So a continuous and real-time video will be recorded.

    25) Which models do support individual recording frame rate setting for each camera?

    Answer: RX320 V3 and RX360 V3 series support individual recording frame rate setting for individual camera.

    26) What is ‘Turbo’ in the RX recording setting?

    Answer: It is one of the recording mode that would allow optimal resources (frame rate) allocated to ensure the quality of recording pictures.

    27) When it is selected to record in ‘Turbo’, what are the differences in the behaviour other than recording frame rate?

    Answer: When TeleEye servers set to Turbo recording mode, server will re-arrange more resources for video recording up to 100(PAL) / 120(NTSC) fps on D1 resolution while 400(PAL) / 480(NTSC) fps on CIF resolution. However, only 1 cam is available to be playback each time and the resolution of remote live monitoring will be 320x240.

    28) What is the purpose of setting up the ‘Recording Retention’?

    Answer: TeleEye servers allow the setup of recording retention to protect the personal privacy under regulations, which allow operators can only playback the footage within the pre-defined days.

    29) Into what media can we extract a part of the recorded video footage from a RX364?

    Answer: User can extract a part of the recorded video footage by DVD or USB stick locally from a RX364 or by software extraction remotely through network.

    30) Into what media can we extract a part of the recorded video footage from a RA204?

    Answer: RA204 allows user footage a recording video image via Network or OSD to USB flash device.

    31) What different modes can be chosen in the extraction of recorded video footage?

    Answer: There are three modes for recorded video footage extraction
    1. All Cameras - Extract all recorded video channel up to maximum 4.7GB.
    2. Selected Cameras - Extract selected recorded video channel up to maximum 650MB (RX version 3 with firmware 6.10.00 improve to 4.7GB).
    3. Quick mode video extraction - Extract selected recorded video channel at a lower frame rate and up to maximum 650MB (RX version 3 with firmware 6.10.00 improve to 4.7GB). The extracted video will playback at fast forward speed.

    32) How the extracted video footage can be protected from unauthorized use?

    Answer:
    1. The user can set a password before extracting the footage.
    2. The extracted footage does not support with other video player.

    33) Please name any 5 3rd-party brands of high speed dome products that are supported by TeleEye.

    Answer: Lilin, Panasonic, Samsung, Pelco, VCL.

    34) What are the differences between TeleEye DM2 and DM4 protocols?

    Answer: DM2 and DM4 protocols provide a command line (through RS485 port) for controlling different pan tilt zoom cameras. For DM2, it is used to control current TeleEye pan tilt zoom cameras except DM33 series and supports KB03. For DM4, it is used to control DM33 series and supports KB04.

    35) If there is a RX-KB03 connected to a RX, how should we choose between ‘PTZ only’ and ‘PTZ and server’ in the External Keyboard Setting?

    Answer: Select "PTZ and server" can control RX front panel such as playback, change view camera mode and control PTZ camera.
    Select "PTZ only" which allows user control PTZ cameras only.

    36) If RX is configured to work with RX-KB03 in ‘PTZ and server’ mode and the high speed dome camera being controlled is set to use Pelco-D protocol at 4800bps, what protocol and baud rate settings should be chosen in RX-KB03?

    Answer: RX-KB03 should be set DM2 for protocol and 4800bps for baud rate settings.

    37) What are the major differences on the design of alarm interface between RX and CX models?

    Answer: RX supports up to 16 alarm input models and 4 relay switches. It is designed to fully comply with the British Standard BS 8418:2003, providing professional remote monitoring and visual alarm verification solution to central monitoring stations. Features conforming to BS 8418 standard include tamper and power failure detection, data retention, system arm/disarm setting, entry/exit zone configuration, connection authentication and many more.
    CX supports up to 4 alarm input models and 1 relay switch that can be used to detect events, such as fire and illegal entering by someone.

    38) What is the purpose of ‘arm/disarm’ input in RX?

    Answer: Arm/Disarm input is used for enhancing security level of the surveillance area. This input introduces the concept of 3 zone types of alarm and motion, fire zone, normal and entry exit zone.

    39) What are the differences among ‘normal’, ‘fire’ and ‘entry/exit’ zones in the RX’s alarm inputs?

    Answer:Fire Zone: This zone will trigger alarm no matter what state of the system is, i.e. armed or disarmed. It is suitable for installation of fire detectors.
    Normal: This zone will trigger alarm except the state of RX is disarmed.
    Entry/Exit zone: You can set the delay time for entering or leaving the surveillance zone.

    40) What is the purpose of ‘security switch’ input in RX?

    Answer: It is an input to the video recording server for wiring a security switch. The purpose of the security switch is to terminate the exit delay for entry/exit zone alarm. If the security switch is on and the system is armed, all exit delay will be terminated, and entry delays will start when the security switch is off and an entry alarm is being triggered.

    41) What is the purpose of ‘system tamper’ input in RX?

    Answer: The purpose of system tamper is to prevent any physical intrusion and interruption to the external cabinet, which contain the video recording server. Connection input at the rear panel of RX is available for wiring the temper switch of the external cabinet and its accessories.

    42) What is the purpose of ‘power failure’ input in RX?

    Answer:It is an input to the video recording server typically used for wiring the output signal pin from an uninterruptible power supply (UPS). UPS provides backup power in certain period and sends a power failure signal to RX when the main power does not work. Then, the UPS should provide a dry contact output for RX to get an event triggered.

    43) Which of RX, CX, and RA series do they have ‘pre-alarm’ video recording?

    Answer: RX series provide pre-event video recording. RX would record 1 min and 1fps for each camera when the event occurred before.

    44) How does pre-alarm video recording operate?

    Answer: Pre-alarm recording allows video recording before an event is triggered. The period of pre-alarm recording is at least 1 minute (not more than 2 minutes) before the event trigger. User can find that there is at least 1 minute more video content in [RECORDING LOG MENU] before event trigger.

    45) How can pre-alarm video recording be configured?

    Answer: User needs to enable the event recording function in order to have pre-alarm video recording.

    46) How does tamper detection function?

    Answer: Tamper event will be triggered if someone cuts/shorts the wire between the security switch input and the video recording server. This event behaves as fire zone type that can be triggered once the wire is being cut/short. Tamper type has choice of none, SEOL and DEOL.

    47) What are the differences between SEOL and DEOL?

    Answer: Their circuit configuration is different and the DEOL, Dual End of Line, can detect one more tamper situation than SEOL, Single End of Line which is wire open. Below is the configuration for DEOL and SEOL:

    48) What events are supported by RX?

    Answer:
    1. Alarm
    2. Video motion
    3. Video loss
    4. Power failure
    5. System tampers
    6. System failure (eg. over heat or HDD failure) and
    7. Disk full

    49) What actions are supported by external alarm trigger in RX?

    Answer: Live Camera, Local Recording, Relay Switch Control, dial-back, email, SMS, PTZ preset, Event LED Enable/Disable, Buzzer Enable/Disable

    50) What are the options in setting up email notification for external alarm trigger event?

    Answer:
    1. Image attachment
    2. Action Delay (The period for sending E-mail again when events are re-triggered)
    3. Up to 4 email address can be send

    51) How does ‘HDD available’ event operate?

    Answer: The enabling of the function- hard disk (HDD) availability allows monitor the status of the hard disk. If HDD is missing or no response for 30 seconds, system will be restarted and re-detect. If problem still occur, actions such as email, dial back, Event LED or Buzzer will be triggered to notify users.

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    F. HD CCTV

    1) How do we interpret the differences between megapixel and HD cameras?

    Answer: HD cameras can be classified as a sub-group of Megapixel cameras. The HD cameras capture video with the aspect ratio of 16:9 and the standard resolution of 720p, 1080i or 1080p. And these HD cameras usually can record video in frame rate of 15fps, 25fps or even higher. It can ensure the real-time video recording. However, megapixel camera does not have certain standard aspect ratio. The recording frame rate and resolution of different camera models can have a great difference. As the HD cameras capture 16 : 9 video, which cover 33% more area than traditional 4:3 aspect ratio under the same vertical view angle. Hence the HD cameras can provide a wider view to greatly reduce the blind spots in the surveillance system.

    2) What is the market positioning of MX Series HDCCTV cameras?

    Answer: Realizing the growing demand for more advanced and better quality CCTV Solution in the market, TeleEye has developed a complete end-to-end HD CCTV solution to cater for market’s needs. TeleEye positions itself by focusing on the unique features and benefits of MX Series HDCCTV Cameras which out performs conventional Cameras in many ways.
    TeleEye MX Series targets the market segment who rates quality an essential factor when considering CCTV Cameras. To fulfill such requirement, the MX Series emphasize on superb video quality with great details and 16:9 aspect ratio for wider viewing. Other highlighted features include progressive scanning which results in less distortion and jaggedness. To differentiate MX Series from other brands, it has developed SMAC-M, the world’s first multi-stream coder for HD Video. With such technology, MX Series Cameras can generate 4 independent video streams, enabling it to provide simultaneous HD video recording and fast video transmission. Furthermore, HD SMAC-M delivers better compression performance than other widely used compression technologies.

    3) What are the major benefits of MX over conventional composite video cameras?

    Answer: MX is IP based camera which could connect to the network directly without DVR. Also, MX camera could produce a much higher picture resolution of 1600x 900 than composite video cameras. MX produces a wide screen aspect ratio of 16:9 which gives 33% more viewing area than conventional composite video with more clarity of picture quality.

    4) What are the major benefits of MX over other HD cameras available in the marketplace?

    Answer: TeleEye HD CCTV camera incorporates with HD SMAC-M video coder which is the world's first multi-stream coder for HD video. It allows simultaneous HD video recording stream and fast video transmission via LAN, broadband or mobile networks. Besides, TeleEye HD CCTV supported up to 64 cameras multi-site reception software and mobile monitoring program.

    5) What HD resolutions and their respective maximum refreshing frame rates are supported by MX models?

    Answer: Resolutions: 1600x900 / 1280x720
    Maximum refreshing frame rates: 12fps / 15fps

    6) What type of image sensor and its size is being used in MX models?

    Answer: TeleEye MX series is HD CCTV camera and it uses 1/3.2” CMOS sensor and the resolution up to 2 megapixel.

    7) What is the approximate horizontal viewing angle of MX823-HD?

    Answer: Approximately 64° degree of horizontal viewing angle.

    8) What is the approximate viewing angle range of MX833-HD and MX873-HD?

    Answer: Approximately 25° - 77° of viewing angle range .

    9) What is the IR illumination range of MX833-HD and MX873-HD?

    Answer: Around 15m illumination range.

    10) How can we calibrate the brightness of a MX camera?

    Answer: For all MX series, the brightness can adjust by the video setting. Besides, MX833 can fine tune the "DC LEVEL" on the Auto Iris lens for the advance brightness control.

    11) What are the major differences between MX823-HD and MX833-HD?

    Answer: MX833-HD capable with Vari-focal / 10 IR LED / Auto IR cut filter / POE, which MX823-HD not comes with.
    Focal length different: MX833-HD f= 2.7-9m
    MX823-HD f= 3.6mm
    MX833-HD : HD CCTV Camera, 1/3.2" CMOS, Progressive Scan, 16:9 aspect ratio, 2
    megapixel, f=2.7-9mm Vari-focal, 10 IR LEDs, ~15m IR range, Auto IR cut
    filter, Vandal Resistant, IP66, PoE,
    MX823-HD: HD CCTV Camera, 1/3.2" CMOS, Progressive Scan, 16:9 aspect ratio, 2
    megapixel, f= 3.6mm, Vandal Resistant, IP66

    12) Which MX model(s) does/do support PoE?

    Answer: MX833-HD and MX763-HD support PoE function. Electrical power can be transmitted to the cameras through the network cable.

    13) What is the maximum number of concurrent users supported by MX models?

    Answer: MX supports up to 6 concurrent users.

    14) Do we require a Gbit network port for connection to a MX camera?

    Answer: The data rate of HDCCTV is much higher than traditional CCTV system. Therefore, the network equipments for HDCCTV should have the ability to afford high data rate transmission, in order to ensure the performance. If 4 or less MX cameras installed in the site, Gbit network port is not necessary, but if more than that, Gbit network ports are recommended to ensure high data amount on one network segment can passed to the segment that leads to an intended destination.

    15) What is the typical amount of data generated by a MX camera?

    Answer:
    Recording stream:
    HD: ~3-4.5 Mb/cam typical 3Mb
    SD: ~200-600 kbps
    Viewing stream:
    HD: ~2.5-4Mbps
    SD: ~150-400kbps
    Quad SD: 80 - 200kbps

    16) If there are 4 MX cameras installed in one premises with dynamic IP Internet connection, one sureLINK address for each MX camera will be required for Internet access. How will we charge on the sureLINK fees after the expiry of the first year free service?

    Answer: The annual service fee of US$19 would be charged for one MX Group in the subsequent years, instead of individual MX devices. The sureLINK renewal date of a MX Group is the same as the earliest renewal date of the MX device within the Group.

    17) What events are supported by MX cameras?

    Answer: External alarm and video motion detection are supported by MX HD CCTV Cameras.

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    G. WX-30

    1) What is the market positioning of WX-30?

    Answer: WM-30 is a single-site monitoring software which connects to TeleEye RX Video Recording Servers through TCP/IP connection. It is capable of performing functions such as digital video recording & intelligent playback search, electronic patrol and comprehensive event log.

    2) In what operation do we require the serial number of a TeleEye device to be entered into the WX-30 address book?

    Answer: For TeleEye video server or IP camera dial-back to WX-30, the particular video server or IP camera’s serial number has to be entered in the address book. This can help to filter any other unauthorized video server or IP camera to dial back to the WX-30.

    3) How can we copy the data from the WX-30 address book?

    Answer: Copy all file start with “dfPhone” under install folder “C:\Program File\TeleEye\WX-30”.

    4) If WX-30 connects to a RX device and performs video recording, what would be the differences between the recording footage in the WX-30 and that inside the RX device?

    Answer: The flame rate of recording footage in WX-30 is related to the data receive from RX when connected while the flame rate of recording footage inside the RX device is same to the recording setting. The WX-30 will not have recording if RX is not connected while RX device records base on the recording setting (like manual recording or schedule recording). In WX-30, the recording will be according to the uesr’s operation, what the uesr see is what the operator get in the recording.

    5) How can we copy the sureSIGHT user accounts and site connection details into another PC?

    Answer: Copies of details of user accounts, site connection profiles, sitemap, sureREC and patrol schedule could be copied through the System Export & Import function at the System backup setting when performing system upgrade, migration or maintenances. A check box allows users to choose the appropriate details to be copied.


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    H. sureSIGHT

    1) What is the market positioning of sureSIGHT?

    Answer: TeleEye sureSIGHT Video Management Solution is a comprehensive platform for the video management of the entire range of TeleEye Video Recording Servers and IP cameras. Its modular design allows customers to scale up existing systems easily and adds functional modules for many different applications. The flexible configuration is suitable for managing numerous cameras in large-scale operations and in multi-site deployment; examples include airport security, casino surveillance, retail management, ATM monitoring and traffic control. Its optional video wall functionality makes it an ideal choice for professional control room operations

    2) What are the main differences among sureSIGHT lite, sureSIGHT Business and sureSIGHT Pro?

    Answer: Both sureSIGHT Lite and sureSIGHT Business are single-workstation solution but sureSIGH Pro is multiple-workstation solution, which means that user database in sureSIGHT Pro can be shared between multiple users but not in sureSIGHT Lite and sureSIGHT business.
    Moreover, the maximum number of camera display in video viewer is 16 and 64 in sureSIGHT Lite and sureSIGHT business respectively, while only sureSIGHT Pro supports siteMATRIX that can scale up to 400 cameras display.

    3) What TeleEye product series are supported by sureSIGHT?

    Answer: Our RX, CX, NX and MX series are supported by sureSIGHT.

    4) What is the main function of “IP Setup Utility?

    Answer: As our current TeleEye DVR and IP cameras support uPnP, with IP setting utility, we can search the DVR and IP camera on the network and configure the IP setting, i.e. IP, Port, Masks, Gateway, DNS ext, of those detected devices. It makes the IP configure more convenience.

    5) How can we copy the sureSIGHT user accounts and site connection details into another PC?

    Answer: All can be done by using the system export and import function at the System backup setting when performing system upgrade, migration or maintenances.

    6) What is the main function of siteMATRIX?

    Answer: The main function of siteMATRIX is to perform digital video matrix function and it is designed for video wall application. With sureSIGHT Pro, user can control siteMATRIX for multiple monitor display and scale up to 400 cameras.

    7) How does the “Spot Window” operate?

    Answer: Spot window allows triggered video display on a spot window.
    Working Environment:
    Step 1. Click [Spot windows] on the main menu button can popup a spot window.

    Step 2. [Show spot windows each time when event is triggered.] option allow user to enable the spot window popup function when event triggered.

    8) How does the “Patrol Scheduler” operate?

    Answer: sureSIGHT will follow the “Patrol Scheduler” to perform site monitoring. User can modify schedule of patrol by Patrol Scheduler by select [System]  [Patrol scheduler…] from {Main menu}. User can add, edit or delete schedule.

    9) How does the “Video Zoom” operate?

    Answer: sureSIGHT supports digital PTZ function. It allows user to focus a particular area to see it more clearly. User can right click a video, select zoom in or zoom out of the video. The maximum enlarge ratio is 200%. User also can drag to move to different position of the video.

    10) How would an incoming alarm dial back connection be handled in sureSIGHT?

    Answer: When the dialback standby mode being enabled, an income alarm will trigger a dial back. The corresponding site will be listed in dialogue box of [connection status] with red color highlighted.

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    I. sureREC

    1) What are the maximum recording frame rates in sureREC V3-16 and sureREC V3-32 respectively?

    Answer:
    MX: HD - 400fps, Standard - 400fps; NX: FULL - 400fps, QUAD - 1600fps (sureREC V3-16)
    MX: HD - 800fps, Standard - 800fps; NX: FULL - 800fps, QUAD - 3200fps (sureREC V3-32)

    2) Which TeleEye devices can be recorded by using sureREC?

    Answer: TeleEye NX series and MX series products can be recorded by using sureREC.

    3) Does sureREC support remote playback through the Internet?

    Answer: sureREC supports both recording & remote playback functions through the Internet.

    4) How can we establsh a connection between sureSIGHT and sureREC?

    Answer: sureSIGHT can connect to multi-sureREC to manage the recording setting and playback, and footage extraction.
    To connect the sureREC, user should select [sureREC][sureREC List…] from {Main menu} of sureSIGHT.

    After {sureREC setup} window appear, add the sureREC by fill in the sureREC information in {Add a sureREC} as below:

    5) What different recording modes do support by sureREC?

    Answer: Schedule recording / Manual recording / Event Recording

    6) What recording frame rate can be set in sureREC?

    Answer: Recording Frame rate can be set in sureREC is 1 frame per second (1 FPS), 2 frame per second (2 FPS), 3 frame per second (3 FPS), 6 frame per second (6 FPS), 12 frame per second (12 FPS) and Auto mode.
    In Auto mode, the recording frame rate depends on the recording resolution and the number of recording cameras.

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    J. CMS

    1) What is the market positioning of CMS?

    Answer: TeleEye CMS Video Management Platform is designed for the remote video response centres. As it is fully complied with British Standard BS 8418:2003, it can ensure remote video response centres to offer trustworthy monitoring services to their clients.

    2) What are the key functions of IS, VS, PS, VV, SS and CMS Monitor?

    Answer:
    IS is the Information Server, which is the communication platform for all CMS modules.
    VS is the Video Management Server, it acts as the connection gateway and recording engine, it also captures event images.
    PS is the Playback Server which is used to locate and stream the selected recorded footage to video viewer (VV).
    VV is the video viewer, which is the operator console.
    SS is the Site Check Server, it is able to connect to the remote servers according to the schedule time and the result can be viewed through site check report.
    The CMS monitor is designed to manage numerous sites remotely and efficiently.

    3) What are the key differences among CMD-030, CMD-100 and CMD-200 licenses?

    Answer: The difference is that the maximum site capacity for each licenses. The differences are as following.
    CMD-030 - 30 sites
    CMD-100 - 100 sites
    CMD-200 - 200 sites

    4) What are the key functions of CMS3-SM, CMS3-VV, CMS3-VS, CMS3-100S and CMS3-500S?

    Answer: CMS3-SM is the site map module of CMS V3 system license. The operators can freely allocate and view cameras on site map, perform PTZ operations to camera locations. And the event alert can be shown on the map upon alarm occurrence.
    CMS3-VV is the add-on video viewer license. It allows the operators monitoring live, playback video stream and alarm.
    CMS3-VS is the add-on video management server license. It provides video stream from Remote Server to Video Viewer (VV) and perform CMS recording.
    CMS3-100S and CMS3-500S are the add-on license for 100 sites and 500 sites respectively. The users can add more sites according to their on-site requirement.

    5) Which database engine does CMS use?

    Answer: Microsoft SQL Server Express 2005

    6) How many concurrent connections to TeleEye devices can be supported by each VS?

    Answer: Each VS supports 8 concurrent connections to TeleEye devices.

    7) How can we activate CMS to record all the incoming video data?

    Answer: CMS Recording is performed in Video Server. Video is recorded automatically when sites are connected to VS. User needs to add recording partition and enable CMS recording at Video Server’s setting.

    8) What is the default Internet port number in which CMS is being used for listening alarm dial back connections?

    Answer: User can check the CMS Dialback port at the CMS Manager by selecting the Video Management Server. The default port is 2048 for alarm dialback.

    9) What is the main purpose of “reference picture”?

    Answer: When the system is set up, the RVRC’s operators can take the reference pictures for the corresponding cameras. As the operators may need to monitor a large amount of sites at the same time, it is difficult for the operators to locate the position quickly. With the help of the reference picture, the operators can easily identify the position of the camera. At the same time, the operators can easily recognize whether the camera’s position is changed accidentally or not.

    10) What user authorities can be chosen when setting up user accounts?

    Answer:
    1. Remote server playback and CMS playback
    2. Remote server footage extraction
    3. Remote server logs and CMS system report
    4. View site detail information
    5. Public addressing and Pre-recorded audio
    6. PTZ control
    7. Allow to change Arm / Disarm Type
    8. Remote server settings and remote server recording
    9. Camera Control

    11) What are the different ways to facilitate “arm/disarm” control in RX?

    Answer: Arm/Disarm is used for enhancing security level of the surveillance area.
    1. Normal (Hardware) Arm/Disarm Mode: Use dry contact input to Arm/Disarm, suitable for local operation
    2. Software Arm/Disarm mode: Use software to Arm/Disarm, suitable for remote operation.
    3. Schedule Arm/Disarm mode: Arm/Disarm follow preset schedule, suitable for unmanned location.

    12) What is the main purpose of the feature “temporary alarm suspension”?

    Answer: It is a function to postpone any event actions (email notification, dialback, buzzer) triggered by particular alarm signals (eg. motion, video loss) for a set period (maximum 24 hours) during unwanted period such as setup adjustment or maintenance.

    13) How does the “site alarm priority” feature work in CMS?

    Answer: Site event priority is used to prioritize which site will be shown. If some sites have events triggered, the site has the highest priority will be pop-up.

    14) How to set up the “alarm images” feature in CMS?

    Answer: “alarm images” feature in CMS is used to
    a) enable the event image recording on CMS VS server.

    b) enable RX alarm recording.

    c) download the event image accordingly while RX alarm dial-back to CMS

    15) Which TeleEye product series does support the feature of “alarm image”?

    Answer: NX 301 and RX series

    16) What do the red, green and yellow dots represent in the ‘Connection’ window?

    Answer: Red: Site with Event dialback
    Yellow: Hold site with event which not yet be handled
    Green: connected site with event triggered / triggering

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    K. MOBILE VIEWING SOFTWARE

    1) What is the main difference between M-303 and iView?

    Answer: iView mobile video monitoring is an app specifically designed for iPhone / iPad / iPod Touch users. M-303 is suitable for java (j2me) enabled/support mobile

    2) Which mobile phone platforms are supported by M-303?

    Answer: The following platforms are supported by M-303:
    - J2ME support
    - Target Platform: JTWI
    - Profile: MIDP 2.0
    - Configuration: CLDC 1.0 (note: CLDC1.1 is backward compatible)
    - Mobile Media API (JSR 135)

    3) Which mobile platforms are supported by iView?

    Answer: The mobile platforms iOS 3.2 or above are supported by iView. For the detailed mobile phone approval list, please refer to the following link:
    http://www.teleeye.com/Eng/p_M-303MobileApproval.html

    4) What key operations are supported by M-303?

    Answer:
    - Video transmission on Wi-Fi, HSDPA, 3G, EDGE or GPRS
    - Password protection
    - Easy-to-use channel selection
    - Event status
    - Multiple-user connection
    - Camera Pan/Tilt/Zoom support (TeleEye DM2 & Pelco-D protocols)
    - Switch (relay) control

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    L. OPERATIONS

    1) Where is the location of the Company’s quality manual?

    Answer: The Company’s quality manual can be found at http://www.teleeye.com/Jade.htm

    2) Where can we find the product manuals?

    Answer: Login to http://www.teleeye.com/Eng/s_login.html
    Go to Support-> Downloads-> Product Manuals
    (http://www.teleeye.com/softreg/customer/s_manuals.jsp)

    3) Where can we find the product firmware?

    Answer: Login to http://www.teleeye.com/Eng/s_login.html
    Go to Support-> Downloads-> Product Firmware
    (http://www.teleeye.com/softreg/customer/s_firmware.jsp)

    4) Where can we find the software products?

    Answer: Login to http://www.teleeye.com/Eng/s_login.html
    Go to Support-> Downloads-> Product Software
    (http://www.teleeye.com/softreg/customer/s_software.jsp)

    5) Where can we find the A&E specifications?

    Answer: Login to http://www.teleeye.com/Eng/s_login.html
    Go to Support-> Downloads-> A&E specifications
    (http://www.teleeye.com/softreg/customer/p_AE.jsp)

    6) Where can we find the HDD recommendation lists?

    Answer: The Harddisk recommendation lists can be found on the webpage of each video recording server and standalone DVR.

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    M. TECHNICAL SUPPORT SERVICES

    1) How long is our standard warranty term?

    Answer: Our standard warranty term is 1 year.

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